Shipping & Returns
*NO REFUNDS, STORE CREDIT ONLY*
Our return policy for ReStore Online allows for order cancellations during the 7 day pick-up window. If the item is not to your satisfaction upon inspection, we can offer a store credit for any item of less or equal value. When submitting a return please email us at firstname.lastname@example.org with your order number and pictures of damage to item.
ALL ITEMS ARE DONATED, the condition of an item can be found in the description.
Tested items will be labeled as Tested in the description. Tested items returned in an unsatisfactory condition are not eligible for return.
Our store hours are Tuesday 9am - 4pm, Wed. - Sat. from 9am - 5pm, if an item is ordered within that time frame, it is shipped day of. Orders placed after store hours may take 1-2 days to ship. A tracking number and update is emailed once the order is shipped.
*Houston Habitat ReStore is Not Responsible for Any Damage caused to the product during shipping.