Return and Pick up Policy

All products are donated. Some products may be unused and in original packaging; all item conditions are listed in the descriptions. For any questions please contact us before purchase.


Contact Us 

Phone: 832-955-8324


Socials: Instagram @restorehouston / Facebook @houstonrestore 


Return Policy

After purchase the customer will have a 7 day cancellation and pick-up window. If a return is not done before the 7 day window, it can be still be requested but will have to go through manager approval. Refunds are only eligible for damaged or incorrect item, any other circumstance will fall under store credit. For special circumstances please contact us, so we can escalate the request to a manager.


Pick Up Policy 

Orders must be picked up within 7 business days of purchase. Late pick-ups will be issued a reminder; any order left for more than two weeks will be returned and issued a store credit. 

Pick-up extensions are available upon request but can ONLY be extended another week.