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FAQ

Store Hours & Locations

Open Wed. - Sat. 9:00 AM - 5:00 PM

What does a Habitat for Humanity ReStore sell?

Habitat ReStores tend to resemble a home improvement store — a very unique home improvement store. The items you’ll find will range from brand new to gently used, and there will be a wide range of brands and styles. Since the inventory of each ReStore depends on donations, you never know exactly what you’ll find. We recommend checking Online often and following us on

Instagram @ 

https://www.instagram.com/restorehouston/?igshid=pwictulztro 

 Facebook @ 

https://www.facebook.com/HoustonReStore

How does the Online ReStore get their products?

The best part of Houston Restore Online is that we work with 100% donated items, meaning most of our profit goes to building homes! This also means the condition of an item can vary from used, gently used, and open box. We take our donors word for the authenticity of items. Jewelry and high end items can be seen in person or extra pictures may be requested before purchase. If an item has damage we will always add picture so as a customer you know exactly what you're buying!

Where can I pick up ReStore Online purchases?

When your order is placed you will be assigned a pickup location depending on where the item is. An email will be sent out with that information as well.

Humanity ReStore #1

6161 South Loop E Freeway
Houston, TX 77087

Humanity ReStore #2 

5280 West 34th St. 

Houston, TX 77092

 Items must be retrieved within 7 days of purchase.

How do I pay? 

On ReStore Online you can shop, compare, and pay for your items online, then have them shipped to home or come for Curbside Pick-Up. Any card payment is accepted, as well as Google Pay, Apple Pay, Samsung Pay, and PayPal

We also offer flexible payment methods like Affirm and Sezzle that work through payment installments so you can pay at your own pace! 

You can find more info here! 

Affirm: https://www.affirm.com/how-it-works

Sezzle: https://sezzle.com/how-it-works 

What if I don’t want my item?

All Sales Final

Our return policy for ReStore Online allows for order cancellations during the 7 day pick-up time frame. A refund must be requested within 15 days of purchase. The only items eligible for refunds are those faulty or incorrect. All other returns are only eligible for Store Credit.

All refund/store credit requests will be reviewed before approval. 

 

 

 

*Items of a certain weight will be Instore Pickup Only

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